Privacy Policy

1. Introduction

Welcome to ClaimBuzz ("we", "our", "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our car repair and bodyshop services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full Name
• Contact Number(s)
• Email Address
• Residential or Office Address
• Vehicle Registration Details
• Insurance Details (if applicable)
• Identification Proofs (e.g., Aadhar, PAN – when required for verification)

b. Non-Personal Information

• Browser type, device details, IP address
• Pages visited, time spent on the site, and other website analytics

3. How We Use Your Information

We use your information for the following purposes:

• To provide, manage, and improve our car repair and bodyshop services
• To connect you with trusted local garages and service partners
• To coordinate pickup, repair, delivery, and payment of services
• To communicate updates, invoices, and offers
• To assist with insurance claim coordination where applicable
• To improve customer support and website performance

4. Information Sharing

We do not sell or rent your personal information.

However, we may share information with:

• Partner Garages and Service Centers – to complete your requested services
• Insurance Companies or Dealers – when handling claim-related repairs
• Service Providers – for website hosting, analytics, or payment processing
• Government or Legal Authorities – when required by law or legal process

All third parties are required to handle your data securely and use it only for the intended purpose.

5. Data Protection & Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure.

However, please note that no online platform or data transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies to enhance user experience and track website performance.

You can modify your browser settings to disable cookies, but this may limit some website features.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal or tax obligations
• Resolve disputes or enforce agreements

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Withdraw consent or request deletion of your data (subject to legal limits)

9. Changes to This Policy

ClaimBuzz reserves the right to update or modify this Privacy Policy at any time.

The latest version will always be available on our website. Please review it periodically.